Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs. The same applies to goods returned for any reason on the part of the buyer.

 

The cost of this service is according to the shipping rate.

 

Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received, the new item will be posted within 1-2 working days.

 

We advise returning any items back to us using a trackable service. The items being returned are the sole responsibility of the sender until they are scanned into our warehouse.

 

All courier charges on returns are not refundable unless the return is due to you receiving goods differ from that which you purchased or your goods are damaged in transit. If you do receive a product which is faulty or different from that which you purchased, please contact us immediately to arrange a return or exchange of the product. We will then inspect the returned product and if found to be faulty or different from that which you purchased, you will be reimbursed for the delivery charge. For goods damaged in transit, we may refuse to exchange these damaged goods if you signed for them at the time of delivery, accepting the goods were received in good condition. Please ensure you check your goods for any damage prior to signing the delivery docket for your product.

 

Refunds are available for its original condition with any seals intact, within 14 days of delivery from our online store. If you need to return an order purchased on our website, please contact the Customer Care team with your order number.